From: Bdale Garbee Date: Thu, 27 Apr 2023 19:01:50 +0000 (-0600) Subject: add another note X-Git-Url: https://git.gag.com/?a=commitdiff_plain;h=d6adce186d77b20ea31ee896554f1dd7e7417932;p=web%2Faltusmetrum add another note --- diff --git a/FAQs/computerconnection.mdwn b/FAQs/computerconnection.mdwn new file mode 100644 index 0000000..14a49c5 --- /dev/null +++ b/FAQs/computerconnection.mdwn @@ -0,0 +1,36 @@ +# Why won't my computer talk to my Altus Metrum product? + +Make sure you have a battery and power switch attached, and when you turn +on the power switch, the board beeps at you. If not, resolve that +first. Note that some products like TeleGPS don't have a beeper, or need +a switch attached, but you always need a battery attached to power up the +board... a USB cable alone is not sufficient! + +You need to have our software installed, you can find the +[free download here](../AltOS). + +Plug a USB cable into the board and your computer. + +The next step is to get the board into the right mode. For flight computers +with an accelerometer, you need to power up the board in a not-nose-up +orientation. For products like EasyMini that do not have an accelerometer, +you need to have the USB cable attached to the board at power up to let it +know you want to talk to it from your computer instead of going in to pad +mode. + +Your computer should "see" the board once it powers up and beeps out the +battery voltage and then two "dits" (Morse code I) indicating that it's +entering idle/interactive mode, followed by the pyro continuity beeps +one time only. At that point, you should be able to configure it from our +software, etc. If, instead, you hear 'di dah dah dit' (Morse code P) and +the continuity beeps repeat every few seconds, you won't be able to talk to +the board. + +By FAR the biggest problem we see are folks trying to use micro USB +cables that don't have all the pins connected. Apparently, lots of +cables shipped these days for battery charging only have the power and +ground pins and just can't be used for actual USB data transfer. We +[sell a cable](https://shop.gag.com/parts/usb-a-to-micro-b-cable.html) +that we know works if you can't find one locally. + +Don't be afraid to try several USB cables until you find one that works! diff --git a/FAQs/easymini2computer.mdwn b/FAQs/easymini2computer.mdwn deleted file mode 100644 index 71eaf01..0000000 --- a/FAQs/easymini2computer.mdwn +++ /dev/null @@ -1,33 +0,0 @@ -# Why won't my computer talk to my Altus Metrum product? - -Make sure you have a battery and power switch attached, and when you turn -on the power switch, the board beeps at you. If not, resolve that first. - -You need to have our software installed, you can find the -[free download here](../AltOS). - -Plug a USB cable into the board and your computer. - -The next step is to get the board into the right mode. For flight computers -with an accelerometer, you need to power up the board in a not-nose-up -orientation. For products like EasyMini that do not have an accelerometer, -you need to have the USB cable attached to the board at power up to let it -know you want to talk to it from your computer instead of going in to pad -mode. - -Your computer should "see" the board once it powers up and beeps out the -battery voltage and then two "dits" (Morse code I) indicating that it's -entering idle/interactive mode, followed by the pyro continuity beeps -one time only. At that point, you should be able to configure it from our -software, etc. If, instead, you hear 'di dah dah dit' (Morse code P) and -the continuity beeps repeat every few seconds, you won't be able to talk to -the board. - -By FAR the biggest problem we see are folks trying to use micro USB -cables that don't have all the pins connected. Apparently, lots of -cables shipped these days for battery charging only have the power and -ground pins and just can't be used for actual USB data transfer. We -[sell a cable](https://shop.gag.com/parts/usb-a-to-micro-b-cable.html) -that we know works if you can't find one locally. - -Don't be afraid to try several USB cables until you find one that works!