another answer

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+# Why won't my computer talk to my Altus Metrum product?
+
+Make sure you have a battery and power switch attached, and when you turn
+on the power switch, the board beeps at you.  If not, resolve that first.
+
+You need to have our software installed, you can find the 
+[free download here](../AltOS).
+
+Plug a USB cable into the board and your computer.
+
+The next step is to get the board into the right mode.  For flight computers 
+with an accelerometer, you need to power up the board in a not-nose-up 
+orientation.  For products like EasyMini that do not have an accelerometer, 
+you need to have the USB cable attached to the board at power up to let it 
+know you want to talk to it from your computer instead of going in to pad 
+mode.  
+
+Your computer should "see" the board once it powers up and beeps out the
+battery voltage and then two "dits" (Morse code I) indicating that it's
+entering idle/interactive mode, followed by the pyro continuity beeps
+one time only.  At that point, you should be able to configure it from our 
+software, etc.  If, instead, you hear 'di dah dah dit' (Morse code P) and 
+the continuity beeps repeat every few seconds, you won't be able to talk to
+the board.
+
+By FAR the biggest problem we see are folks trying to use micro USB
+cables that don't have all the pins connected.  Apparently, lots of
+cables shipped these days for battery charging only have the power and
+ground pins and just can't be used for actual USB data transfer.  We
+[sell a cable](https://shop.gag.com/parts/usb-a-to-micro-b-cable.html)
+that we know works if you can't find one locally.
+
+Don't be afraid to try several USB cables until you find one that works!